Dethleffs manufacturer's warranty
The exact conditions of your vehicle can be found on your warranty card.
We have summarised the most important points for you:
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With the 2-year manufacturer's warranty, you acquire a direct entitlement to a free repair by your dealer or Dethleffs in the event of any defects in the quality of the bodywork of your vehicle.
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The warranty begins on the day you take delivery of the vehicle, but at the latest after 18 months due to an automatic warranty start.
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You also receive a 6-year water ingress warranty, but this requires an annual leak inspection to be carried out. Please refer to the user manual in the vehicle for the separate conditions. The water ingress warranty only covers professional repairs. Conversion and reduction claims as well as travelling costs or other indirect costs are excluded from this guarantee.
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Warranty obligations are not affected by a change of ownership of the vehicle. Carrying out the warranty work does not extend the warranty period.
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If the rectification fails, the customer shall be entitled to a further attempt at rectification. There are no further claims against Dethleffs.
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Warranty claims must always be registered with the seller. The repair can be carried out at a Dethleffs dealer or at the factory itself, at the factory's discretion.
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The Dethleffs manufacturer's warranty applies exclusively to the vehicle body and bodywork. Excluded from the manufacturer's warranty are wearing parts, e.g. tyres, brakes and brake pads, batteries, upholstery and light bulbs.
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For commercially used vehicles and hire vehicles, this manufacturer's warranty is limited to 1 year.
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The owner must report any defects to the seller in writing within 15 days.
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Liability on the part of Dethleffs GmbH & Co. KG for damage to the vehicle caused intentionally or negligently by the Dethleffs dealer workshop or for other consequential damage is excluded.
In addition to the Dethleffs manufacturer's and water ingress warranty, it is possible to take out the EHG extended warranty, the so-called CarGarantie. For more information, please contact your Dethleffs dealer or visit us at the exhibition centre.