Regardless of the manufacturer's warranty, we also offer a 6-year water ingress warranty. This period also begins on the day the vehicle is taken over, but no later than 18 months after factory delivery to the dealer.
Annual leakage inspections are required to maintain these. These must be carried out by a Dethleffs service or dealer within a period of +/- 6 months from the anniversary date of the first registration or the date of takeover (see also warranty date). The entries in the service booklet with the sticker affixed and in our warranty online portal serve as proof of the inspections carried out. The warranty is only valid if the prescribed inspections for the vehicle are carried out on time. The water ingress warranty expires if the inspections are not carried out on time. Please refer to the user manual in the vehicle for the separate conditions.
In general, the procedure in the event of a leak is as follows:
The vehicle must be made available to the specialist, an authorised Dethleffs service or dealer for assessment. If, after the correct inspection according to the manufacturer's specifications, there is a justified leak, the Dethleffs service or dealer in charge will contact our company to discuss how to proceed. As a rule, the Dethleffs service centre or dealer will then promptly receive the repair approval for a timely repair under the water ingress warranty. The water ingress warranty refers to water ingress from the outside to the inside.
The water ingress warranty only covers professional repairs. Conversion and reduction claims as well as travelling costs or other indirect costs are excluded from this guarantee.